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Dip GETS OWNED. PDF Print E-mail
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Written by Dipul Patel on Thursday, 22 May 2008
Category:Random Rants
Hits:1818

This is a story about I completely ignored my instincts and am now paying the price for it. These are abridged versions of the conversations, but I did keep most of the relevant stuff on here.


Two Sunday's ago, I am driving back from the Phillies game, when they beat the Giants, and feeling pretty good.

Then we go into a furniture store going out of business, and find a good bedroom set.  ( I later find out only this one location is really going out of business)

This is where my failure begins. So, here is what happened.

I walk into the store and am greeted by Jon. 

Now, imagine a fratboy who never really grew out of that stage.  Imagine a button down shirt that's a little too tight, and the buttons are hanging on for dear life. Imagine a guy wearing sketchers and walking like he shoved a matchbox car up his rectum as a gag the night before.

This is our salesman, but I'm in a good mood so it's all good… (this is sign 1 that I should have left)

Now, this guy comes and talks to me, and starts talking about the set I'm looking at.  At this point, I have a number in mind that I am willing to pay for this furniture, and I give this dude 1 chance to meet it.

He eventually beats it by 100 bucks.  Does this mean that my estimate was high.. or is this store really in bad shape.  Well, at the time I tell myself it means that the store is in bad shape… (This is sign 2 that I should have left)

Anyway, I begin talking to this guy Jon and somehow the conversation of poker comes up, and Jon lets me in on this little tidbit of information.

“Dude, I normally don’t tell people this, but I play 5-10 No limit at the Borgata for 40 hours a week, and clear 10 grand a month.” (This is sign 3 that I should have left)

I say, “wow that’s pretty cool…”

Then he asks for payment, and I tell him that buying crap for a house is just overly expensive, I miss being 12 and buying matchbox cars.

So, he fills in this little gem,

“You don’t have to tell me… while I was on vacation for a week, my fiancé had our kitchen, and bathroom redone for 75 grand”.

Yea, sure Porky… 75 grand gone in a week… please (this is sign 4 that I should have just left, as it’s a pathetic attempt at trying to minimize the cost of the furniture I am buying).

Of course, I am in a good mood and reply, “wow… that’s pretty ridiculous, but that’s okay, you make 10 month… plus you sell furniture”

Then he comes out of left field and tells me this,  “I used to dance at the Cave!”

THE CAVE.  Which is a male strip club, in Philly. 

WHAT THE HELL MAKES YOU THINK I GIVE A SH!T????  I am not kidding you, this guy just volunteered this information with no leading question.  I didn’t ask him about his prior experience, or if he ever wore a thong and danced around like a fairy. In fact, when he did tell me this, I asked him why the hell he was telling me this crap.
(This is sign 5-10 that I should have left. )

He tells me that he danced there to pay his way through A Wharton MBA, and he was like a female stripper paying her way through school, but a male version.  (Sign 11 that I should have left)

At this point, I should have just laughed in his face. Instead I ask… wow, you make 120K playing cards, and you have a Wharton MBA, and here you are selling furniture….

Now I didn’t mean this as an insult, I thought we were boys as this guy clearly told me his life story for absolutely no reason.

He then chuckles and says, “Actually, I am a partner in this store… I bailed them out of financial trouble.”(Sign 12 that I should have left).

So, why did I get owned? I got some good furniture right, at a great price… right?

WRONG.

I ask him when he thinks it will be delivered, and he said to call back early the next week to schedule an appointment.  So, I call him the following Wednesday, here is the conversation:

Dip: “Hey Jon, I’m just calling to set up delivery of the furniture.”
Jon: “Well, we’re gonna pick up the other pieces on Thursday, so how does Saturday sound.”
Dip: “Sounds great, what time?”
Jon: “In the afternoon”

I’m thinking, sweet!

I call him again on Friday to confirm Saturday delivery and he tells me it’s all good.  So Saturday morning, I am working on my lawn and I call him around 10 am.  He tells me he isn’t at work yet and will get back to me at 11.

Saturday 11:00 AM: no phone call.

Saturday 12:00 PM: no phone call. 

Saturday 12:30 PM: I call him up.  He says, “The furniture is on the truck, but they are in Pennsylvania delivering furniture there, they will be there later this afternoon”

Saturday 3:00 PM: I call him again, and he says this:

Jon: “Dip man, they told me that they had a waterbed explode on the job, and they are behind schedule.”
Dip: “Well are they coming today for sure? I don’t want to waste the whole evening.”
Jon: “They told me that they were going to make all their deliveries, so they will be there”
Dip: “Okay, sounds good.”


Saturday 7:00 PM: no furniture, I call him.
Jon: “Hello”
Dip: “Hi Jon, this is Dip, what’s the deal with the furniture?”
Jon: “Well, they said that they aren’t going to be coming to your place tonight”
Dip: “And you didn’t think to call me and let me know?”
Jon: “Nope, that’s not my responsibility”
Dip: “What do you expect me to do now, I’ve emptied my bedroom out and I’m sleeping on the floor… get the furniture in a truck and bring it over here”
Jon: “I don’t deliver furniture”
Dip: “Apparently not… when is the furniture getting here? Call your driver and tell him to do his job”
Jon: “Well, he said I could fire him before he would work anymore tonight, three people didn’t get their stuff tonight.”
Dip: “How is that my problem? You make profit on selling furniture, not me.  Part of selling furniture is delivering it, and keeping your people happy, that’s part of your job description.  I don’t ask you to come to my work and do my job for me.”

<this is actually pissing me off writing this>

Dip: “So when is it getting here?”
Jon: “Tomorrow, they will possibly deliver it tomorrow, but I won’t know until tomorrow”
Dip: “When will you know, so I don’t waste a whole other day”
Jon: “11 am, if you don’t hear from me, call me at 11”
Dip: “Fine, if it doesn’t get here by tomorrow, cancel the order, I don’t want it.”
Jon: “I won’t issue you a refund, if you don’t want it o you can contest the charge with your credit card”
Dip: “you realize we’re heading into a recession, and you’re pissing off what few customers you have left, right?”
Jon: “I didn’t do anything wrong, that’s your decision to make”


Sunday: 11:30 AM
I haven’t heard anything, so I call Jon, no answer. So I text message him.

He calls me back and says this to me,

Jon: “My driver says he’s busy and may or may not come deliver the furniture later this evening”
Me: “What the hell kind of driver do you have, that he tells you when he works?”
Jon: “I only have one driver, and he’s busy”
Me: “Yea, I can see how finding someone to drive a truck could be hard… all that training and all involved”
Jon: “…”
Me: “When will you know if he’s coming this evening?”
Jon: “he said he would call me at 5”


Sunday: 5:00 PM:

I call Jon, here is the dialogue.

Me: “Jon, where is my furniture?”
Jon: “It’s not getting there tomorrow, the driver said that he would deliver it tomorrow”
Me: “Did you ever stop to consider that I actually have a real job, and part of my description doesn’t say, ‘Sit around waiting for incompetent morons to deliver furniture?’”
Jon: “Well, when do you want it”
Me: “I can be home Tuesday at 3:00”
Jon: “Okay, that sounds good”


Monday 3:00 PM:
I call Jon, and confirm delivery. He says it’s all good.

Of course, I have about as much faith in him as I do Alan Specter actually doing something important, so I don’t hold my breath

Tuesday  11:00 AM:
I call Jon.

Me: “Jon, are we on schedule?”
Jon: “They are loading the truck up now”
Me: “Okay, when does the truck leave?”
Jon: “Well they aren’t leaving until 2, and you are sixth on the list”
Me: “ I can be home at 2, make me first on the list”
Jon: “They deliver in order of best efficiency” (somehow these people being effecient doesn't really sit well with me)
Me: “This is ridiculous, you missed delivery already, don’t you think I should get precedence?”
Jon: “It will be there tonight, around 5 pm”

Tuesday 6:00 PM:

I call Jon.

Me: “Hi Jon, where is my furniture?”
Jon: “They are on number 4, so they have one more delivery then you”
Me: “And they are definiately coming tonight?”
Jon: “As far as I know.”

As far as he knows?!?!?! Didn’t he tell me he is part owner of this company? What exactly is his purpose???

Tuesday: 8:00 PM:
I get a hold of Jon again.


Me: “What’s going on?”
Jon: “The drivers cell phone is off, but they aren’t back at the store yet so I assume they are still coming.”
Me: “Right, okay.”

WOW.


Tuesday at 9:30 PM… they haven’t shown up.
I call my credit card company, file a complaint, and contest the charge.

I text jon and ask him to please stop wasting my time, and hire some competent help.


Wednesday at 10 AM:

I haven’t heard from Jon, so I call the furniture store directly.

This part is so absurd you wont believe it, but believe me, it’s completely true.

Future Rest: “Hi, Pennsauken”
Me: “Who am I speaking with?”
Future Rest: “This is Steve”
Me: “Steve, who is charge there?”
Steve: “Jon is our sales manager”
Me: “Well who is his boss?”
Steve: “Lee Eskin, but he isn’t here and he works whenever he wants.”
Me: “I need to get a hold of him immediately.”
Steve: “Man, I’m part time, I have no idea how to get a hold of him”

I explain the situation to him. He literally says “wow” and tells me to get back to him in an hour.

Wednesday 11:30 AM:
Future Rest: “Hi, Pennsauken” (Apparently, they don’t answer with the name of the business, they answer with the location of the store)
Me: “Is this steve?”
Steve: “Yes it is.”
Me: “Steve, this is Dip, what’s going on with my delivery”
Steve: “Hang on man, I got the warehouse manager here right now, let me put him on the phone.”
Me: “Okay”

Warehouse Manager: “Hi, Mr. Patel”
Me: “Hi, when can I expect delivery?”
Warehouse Manager: “We’ll we have to pick up 2 pieces this week, so next week”
Me: “wait, do you mean you never had all of it, and never were going to deliver it this week?!”
Warehouse Manager: “Of course not, you’re not even on our list until next week!”

At this point, I tell him what Jon told me, and he’s dumbfounded. I ask him to put Steve on… I am placed on hold perpetually.

I hang up, I call my credit card company and explain what happened.

Then, I call the store back and get a hold of Steve.

Steve tells me that he’s sorry about Jon, he can’t believe it, but he cant cancel the order and my best recourse is to contest with the credit card company, and to try and get a hold of Lee Eskin, who is only there sometimes and on no schedule.

So here I am, no furniture, my mattress on the floor and my credit card has been charged. 

This is the definition of OWNED.  I should have walked away 12 times instead of buying this set which was a great deal. Instead, I rolled the dice.

This store has no accountability... Can any of you find who owns the corporation? All I have is Jon's cell phone number, I dont have any other contact information other than the main store's phone line... I know who Jon's boss is, but no reliable way of contacting him.  I would really like to know who runs this business, and how to get a hold of them.

NEVER SHOP AT FUTURE REST FURNITURE.

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By:Dipul Patel
Category:Random Rants
Hits:1818
Comments
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Jimbo - Wow   | 67.83.106.245 | 2008-05-22 12:19:06
Dip man...I'm speechless.

I'm never going to that furniture store.

I really enjoyed this rant. If it were me I would probably still be waiting for furniture because I am way too forgiving of people.

WoW. Jon is awful.
mcb   | 76.99.120.49 | 2008-05-22 13:58:10
http://www.consumeraffairs.com/furniture/future.html

google it and i think all of the top 50 included the word "scam". good call contacting your credit card company early
dipster   | Super Administrator | 2008-05-22 19:23:01
good call mcb, i actually did do that when i realized i was getting hosed but, alas, it was too late.

perhaps we should make a new site, that allows you to check a retailer on your phone before purchasing anything???
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Jozev Gribble   | 69.248.6.139 | 2008-05-22 20:09:29
I have never taken the bar exam, but i do work in liability insurance litigation.

I would go to the County (i am assuming Camden in this case) Courthouse and file a civil complaint (law suit) against the store. there is a charge for filing the papers, approx 200.00 (though i am not as familiar with New Jersey Venues). Once the complaint is filed against the store (and whoever else you want to name, you could go nuts and claim punitive damages if you'd like) the docket will be set and the store will be served with papers. At this point i think they would rectify the situation as the suit is public record and knowledge of this could harm their already putrid business practices. If they still do nothing, and fail to answer the complaint (usually 20 days after service, they fall into default and they can not dispute their case to the judge. you would probably receive an award, which they still may not pay. If they fail to act now (appeal/ payment), further judgement could be placed against them, which could have the potential of being significantly higher that whatever it cost to purchase the furniture. Once this occurs they would be liable for you damages, court costs, pre judgement interest on your award.

Disclaimer:I am in no way, shape, or form permitted to practice law in New Jersey, this is simply one man's opinion displayed on a site that is widely considered a market place for ideas.
Licensed legal professionals should be consulted prior to any action.
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