Written by Dipul Patel on Monday, 14 July 2008 Category:Random Rants Hits:1793
Customer Service
How lucky for me, I’ve had some really good customer service and some really bad customer service.
The former was from a pizza joint, about 6 hours ago. As Sandy and I were leaving Massachusetts, we stopped at one of her favorite places to eat and ordered some food. I got a meatball sub and she got some pizza. The food was a little late, but was made perfectly and the manager who was obviously tired, overworked and understaffed, was pleasant, attentive and very helpful. Nice job Papa Gino’s of Seakonk, Massachusetts.
Dunkin Donuts, on the other hand gets a nice big fat F. On the way to one of Sandy’s cousin’s graduation party, we stopped at a Dunkin Donuts. Now for those of you who don’t know, Dunkin Donuts is EVERYWHERE in Southeastern Massachusetts, everywhere. There is one place you can stand at one Dunkin Donuts, and see two other ones. It’s ridiculous. The thing is, they are known for doing their job well and quickly. Well, we wait at the drive through for about 3 minutes before we hear someone ask us if we need help. I order an “everything” bagel, toasted with strawberry jelly, and some hashbrowns.
We go, this absolutely enormous woman takes our money and hands us the food. We drive off; as we’re driving I realize that I was given Cream Cheese. For those of you who haven’t read my cheese rant, now is a good time (click) . What the hell? Again, stupidity prevails and this bimbo stopped listening at the word Strawberry and assumed that I wanted cream cheese. Just because she eats cream cheese infused lard for breakfast doesn’t mean I want the same crap. We turn around, and go back, and again… we have to wait about 3 minutes before this manatee says anything. Now, normally I would go inside and straighten this out, but this particular Dunkin Donuts was drive-thru only. Here is the conversation.
Sandy: Hi, we just ordered some food and you gave us strawberry cream cheese instead of jelly, which we ordered.
Manatee: Are you sure, I could have sworn I put cream cheese in there for you. (again, I stress, please read my cheese rant. People ASSUME everyone wants cheese… this fat cow was probably lusting for her next feeding and could only think of cream cheese)
Sandy: Right, but we wanted jelly.
Manatee: Oh, please come around.
When we get to the window, this bimbo doesn’t apologize, or even show any consideration for the 15 minutes we’ve just waited. Instead she says, “Here you go, normally people order cream cheese.”
WTF? Normally people don’t weight 700 lbs, and can listen to a full sentence without day dreaming about pools of Crisco.
I apologize to all Manatees for the insult.
Finally, I have a story about an old standby, our best friend, US AIR. First of all, why the heck does our government keep bailing this train wreck of a company out? They can’t do anything right, they are a model of inefficiency and how not to run a business. I understand that US AIR employs a lot of people, but why should my tax dollars make the completely useless executive staff of this company rich? I say, let the company fold, and let new better airlines emerge. People will find jobs.
Anyway, Sandy’s cousin Timothy was flying up from Atlanta, to Providence, RI through philly. Naturally, since the Philadelphia airport sucks and US AIR is about as competent as a Michael Vick, he misses his connection. They don’t offer him a hotel room (its midnight) since it wasn’t their fault, and they don’t have anymore flights that evening. On a whim, he asks to fly to Boston instead, and of course they have a flight with seats departing in 10 minutes. He gets on that flight.
His bags never made it, and they said they would deliver it the next day. Well, the next day comes and he’s on the phone with US AIR. Since I am not talking to them directly, I’ll summarize what he told me.
He said that, the bag is sitting in Providence (20 minutes from where we were staying), and US AIR wants to fly the bag to Boston (50 minutes from where we were staying), then deliver it. He tells them, to keep the bag in Providence and just deliver it directly. Naturally, something this simple requires an act of congress to pull off. It takes him 6 hours, and 3-4 phone calls to save US AIR a boatload of money and resources. He gets his bag around 10 PM, and of course, the first thing the US AIR driver does is complains about how hard it is to read the number on the side of the house.
God, what a bunch of useless douche wads.
Drivers
The drivers in New York State are the worst I’ve ever seen. Ever. I’ve been in many countries and states, and NY takes the cake. Congrats my neighbor to the north, for birthing the most hated sports franchises, and the worst drivers.
Protesters
I am sick and tired of this trend that hating on America is a fad. What the hell happened? This country is ABSOLUTELY fantastic, yet in the past 6-12 months it’s become the cool thing to do to constantly bash it. Yes, the dollar is weaker then Chad Pennington’s arm. Yes the price of oil is finally starting to match the average world wide. Yes, the rest of the world has issues with this country… but to hate it from within?
Look, I'm all about freedom of speech and people protesting things with a clear argument. But this general bashing of this country is absolutely ridiculous.
This country is amazing.
We may have a corrupt government, but if you want to truly see corruption, go check out some of the world.
We have some weak currency, but please, you want to see a weak economy and poverty, throw a dart at a world map and chances are (if it lands on land) it will be in a country that doesn’t share the luxuries we do.
We have some violence, but nothing like the rest of the world. I grew up in a country where I had to go to nursery school with body guards.
Again, I’m not one to kiss anyone’s ass, and I have my own qualms with the leadership of this country, the inefficiency of our government and our economy… but what the hell has happened in the last year or two?? If you go to a bar in Philly, or NYC or LA and talk about how this country is amazing, you’ll be met with nothing but skepticism… for no specific reason.
Here is an example of people protesting just to protest:
This is a video of a guy going around asking women from a University to sign a petition to end Women’s Suffrage, and they do it.
If you don’t know what Women’s suffrage is, please, educate yourself now using Google or go put on a Dunkin Donuts shirt.
I love this picture so much
Ocean View
I spent the weekend staying in a Beach house. Waking up to an ocean view is one simple pleasure that just can instantaneously increase my daily happiness. It makes me wonder why I live 50 minutes from the water.
WIN
Liked this Article? See below for more awesomeness
Airlines are a complete joke right now. Nothing ever leaves or arrives on time, and Tim's story is all too commmon.
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